Legal

Refund and Dispute Policy

This policy explains when refunds on Enerzas charges are available, and how to contact us if something goes wrong.

Last updated: May 4, 2026 · Enerzas PMP Inc. · Incorporated in British Columbia, Canada

1. Subscription Plans

Pro and Enterprise subscriptions are billed monthly. You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you retain full access until then.

No partial refunds on subscriptions

We do not offer prorated refunds for unused time within a billing period. If you cancel mid-month, your plan remains active until the period ends.

If you were charged in error — for example due to a billing system failure — contact us within 14 days and we will issue a full refund for the erroneous charge.

2. Equipment Transactions

Enerzas does not process payments between buyers and sellers for equipment transactions. Payment, shipping, inspection, and any refund or return arrangements happen directly between the parties to the transaction. Enerzas is not a party to these transactions.

Disputes between buyers and sellers

If a transaction between two users goes wrong, the parties should attempt to resolve it directly. Enerzas can in some cases suspend a user account in response to verified complaints, and can preserve relevant platform records, but cannot recover funds, mediate disputes between users, or guarantee outcomes. Buyers should consider their card issuer's chargeback process or local legal recourse for serious disputes. See our safety guide for advice on transacting safely.

If you receive equipment that does not match the listing description — wrong condition grade, missing components, or materially different from what was advertised — you may raise a dispute within 7 days of collection.

To raise a dispute, contact support@enerzas.com with your transaction reference, photos of the equipment received, and a description of the discrepancy. We will review within 3 business days and mediate between buyer and seller.

Disputes not covered

Enerzas does not cover disputes arising from: change of mind, incorrect buyer assumptions not based on listing content, damage caused during buyer-arranged shipping, or items collected and confirmed as received.

3. Job Posting Fees

Job postings are included in Pro and Enterprise plans. There are currently no standalone job posting fees. If standalone fees are introduced in future, this policy will be updated and existing users notified in advance.

4. Freight Referral Fees

Freight quotes requested through Enerzas are facilitated by third-party carriers. Any fees charged by carriers are subject to the carrier's own refund and cancellation policy. Enerzas referral fees are non-refundable once a freight booking is confirmed.

5. How to Request a Refund or Raise a Dispute

All refund requests and disputes must be submitted in writing to support@enerzas.com. Please include:

→Your full name and account email

→Transaction reference number

→Date of the charge

→Description of the issue

→Any supporting documentation (screenshots, photos)

We aim to acknowledge all requests within 24 hours and resolve within 5 business days. Complex disputes may take up to 10 business days.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved faster directly with our team. Accounts with active chargebacks may be temporarily suspended pending resolution.

7. Changes to This Policy

Enerzas reserves the right to update this policy at any time. Material changes will be communicated by email to registered users at least 14 days before taking effect. Continued use of the platform after that date constitutes acceptance of the updated policy.

Questions about a charge or dispute?

Our team responds within 24 hours on business days.

Contact support